@joshuafejarang
IT Service Desk Analyst at Buchanan Technologies supporting Sonic Automotive’s nationwide dealership network.
United StatesAt Buchanan Technologies, I supported Sonic Automotive, Inc. across 200+ dealership locations in the U.S., providing 24/7 technical support for networks, desktops, mobile devices, and proprietary systems.
I diagnosed and resolved connectivity, hardware, access, and application issues, and handled user accounts in Active Directory. I also triaged and documented incidents within SLA guidelines while supporting Microsoft and Apple environments.
Work history, roles, and key accomplishments
Buchanan Technologies
Jul 2015 - Apr 2023 (7 years 9 months)
Delivered 24/7 technical support for networks, desktops, mobile devices, and proprietary systems across a nationwide enterprise. Diagnosed and resolved issues involving LAN/WAN connectivity, VPN, hardware failures, user access, and application errors.
Degrees, certifications, and relevant coursework
Associate's degree, Information Technology
2013 - 2015
Grade: Magna Cum Laude
Associate's degree in Information Technology, graduated magna cum laude.
HDI Desktop Support Technician (HDI-DST), Desktop Support
Certification as a Desktop Support Technician.
Software and tools used professionally
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