Josh Paris
@joshparis
Product manager building internal tools that reduce technical dependencies and streamline operations.
What I'm looking for
I am a product manager with four years of experience building internal tools and operational systems for fintech and digital banking organizations. I specialize in gathering requirements from diverse stakeholders, coordinating engineering development, and delivering tools that reduce technical dependencies for non-technical teams.
At Lithic and HMBradley I led projects including a unified customer data dashboard, Jira standardization across multiple engineering teams, Fed wire and sponsor bank integrations, and case management tooling tied to compliance workflows. I co-founded an Internal Tools team, created documentation and SOPs, and implemented monitoring to validate impact post-launch.
I focus on cross-functional coordination, implementation management, and process optimization to improve efficiency and decrease engineering ticket volume. I bring a customer-success mindset, strong stakeholder negotiation, and hands-on delivery experience to build scalable internal platforms that empower 100+ employees.
Experience
Work history, roles, and key accomplishments
Led Internal Tools team to build a unified Product Hub and multiple dashboards that aggregated customer data from disparate systems, standardized Jira across six engineering teams, and automated executive tracking, eliminating manual reporting and reducing time-to-insight for 100+ employees.
Product Manager
HMBradley
Jan 2022 - Jan 2024 (2 years)
Built internal platform dashboards and self-service tools enabling Customer Success and operations to update accounts without engineering, coordinated Fed wire and sponsor bank integrations, and reduced engineering ticket volume through process improvements.
Customer Success Specialist
HMBradley
Feb 2021 - Jan 2022 (11 months)
Provided frontline support for banking customers, triaged account and ledger issues, and acted as the voice of the customer to inform product priorities and internal tooling needs.
Education
Degrees, certifications, and relevant coursework
Josh hasn't added their education
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