JD

Looking for a job

Josh Doyle

@joshdoyle

Community manager and technical support analyst at Orca, investigating Solana transaction issues and building an AI-assisted ticketing system.

At Orca, I was part of the team running Discord and other social channels, hosted community AMAs, and used Discord analytics to find areas to improve.

I supported users of Orca, a Solana decentralised exchange, by diagnosing trading and transaction issues and investigating on-chain activity with Solscan. I also reported bugs with clear, reproducible details and managed Discord bots and API integrations.

I built a custom AI-assisted ticketing system with the features the support team asked for. Earlier, I supported website and SEO clients at LogicalJack SEO and Access Performance Solutions, and provided front-line technical support at Pumpkin Media Solutions.

Experience

Work history, roles, and key accomplishments

OR

Technical Support Analyst & Community Manager

Jan 2024 - Jan 2026 (2 years)

Managed Discord and social channels, hosted AMAs, and tracked community analytics. Diagnosed trading issues and investigated on-chain activity for a Solana exchange.

Discord Community Management Moderation Analytics Technical Support Solana Solscan Bug Reporting Discord Bots API Integration AI Tools

AS

Client Account & SEO Support Specialist

Access Performance Solutions

Apr 2023 - May 2024 (1 year 1 month)

Continued supporting SEO clients after acquisition and managed established client accounts.

SEO Client Management Account Management

LS

Link Building Specialist

LogicalJack SEO

Jun 2012 - Apr 2023 (10 years 10 months)

Provided customer support to website and SEO clients, managed accounts, and ran Google PPC campaigns.

SEO Link Building Customer Support Google Ads Account Management

PS

Technical Support Analyst

Pumpkin Media Solutions

Apr 2009 - Oct 2010 (1 year 6 months)

Provided front-line customer support by phone and email and trained clients to use content management systems.

Technical Support Customer Support Training Content Management Systems

Education

Degrees, certifications, and relevant coursework

WC

Weston College

3D Modelling and Animation, 3D Modelling and Animation

2005 - 2006

Studied 3D Modelling and Animation at Weston College from 2005 to 2006.

BC

Bridgwater College

AVCE, ICT

2003 - 2005

Completed an AVCE in ICT at Bridgwater College from 2003 to 2005.

PS

Priory Community School

GNVQ, IT

Completed a GNVQ in IT and GCSEs including English and Science at Priory Community School.

Tech stack

Software and tools used professionally

Solana

Availability

Looking for a job

Location

United Kingdom

Authorized to work in

Salary expectations

43k+ GBP

Social media

Job categories

Community Manager Technical Support Analyst

Skills

Community Management Discord Moderation Technical Support Solana On chain Analysis Solscan Wallet Support Ledger Support Bug Reporting Troubleshooting QA Testing AI Tools Automation Discord Bots API Integration

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