JO

Open to opportunities

Joseph Okpoti

@josephokpoti

I lead casino floor operations, train dealers, and deliver exceptional gaming experiences.

What I'm looking for

I'm looking for a casino operations role where I can lead gaming-floor teams, train dealers, resolve customer issues, and deliver an exceptional gaming experience.

I've built my casino operations career across Golden Dragon Casino, Galaxy Casino, Casino De Oriente, and Lidä Casino, serving players and supporting smooth gaming-floor operations.

I progressed from Casino Dealer to Casino Trainer and Pit Boss at Golden Dragon Casino, where I trained dealers on proper dealing techniques and helped ensure a great gaming experience.

I've also worked as a Black Manager at Rhen He in Tarkwa Bonsa and Lidä Casino in Kenieba, bringing strong self-management, prioritization, integrity, and dispute-resolution skills to casino operations.

I'm motivated by challenges, adapt quickly to new environments, and build stable interpersonal relationships at all levels.

Experience

Work history, roles, and key accomplishments

LC

Black Manager

Lidä Casino

May 2025 - Feb 2026 (9 months)

Managed blackjack operations and ensured a great gaming experience.

Casino Management Blackjack Customer Service Leadership Management

CO

Dealer

Casino De Oriente

Mar 2025 - May 2025 (2 months)

Dealt casino games and provided exceptional service to ensure a great gaming experience.

Casino Dealing Customer Service Casino Games

GC

Pit Boss

Galaxy Casino

Mar 2024 - Mar 2025 (1 year)

Supervised casino operations and resolved customer issues and disputes effectively.

Supervision Customer Service Conflict Resolution

RH

Black Manager

Rhen He

Jan 2022 - Dec 2023 (1 year 11 months)

Managed blackjack operations and ensured a great gaming experience.

Casino Management Blackjack Customer Service Leadership Management

GC

Pit Boss

Golden Dragon Casino

Jan 2021 - Dec 2022 (1 year 11 months)

Supervised casino operations and resolved customer issues and disputes effectively.

Supervision Customer Service Conflict Resolution

GC

Casino Trainer

Golden Dragon Casino

Jan 2019 - Dec 2021 (2 years 11 months)

Trained dealers on proper dealing techniques and provided exceptional service.

Training Casino Dealing Customer Service Casino Games

GC

Casino Dealer

Golden Dragon Casino

Jan 2013 - Dec 2019 (6 years 11 months)

Dealt casino games and provided exceptional service to ensure a great gaming experience.

Casino Dealing Customer Service Casino Games

UN

Game Experience

Unknown

Experience in blackjack, roulette, poker games (5 cards, 7 cards, 3 cards, Niu Niu) and baccarat.

Blackjack Roulette Poker Baccarat Niu Niu

Education

Degrees, certifications, and relevant coursework

MC

Millionaires Casino

Specialized Training, Casino Operations

Completed specialized training at Millionaires Casino.

Tech stack

Software and tools used professionally

Black

Availability

Open to opportunities

Location

Ghana

Authorized to work in

Job categories

Casino Manager Casino Dealer Pit Boss Casino Manager Customer Service Casino Operations Management Head Of Casino

Skills

Casino Operations Casino Dealing Customer Service Client Care Player Experience Interpersonal Communication Dispute Resolution Teamwork Self Management Prioritization Organization Integrity English Twi Black Conflict Resolution

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