Open to opportunities

Josephine Manzella

@josephinemanzella

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Dedicated public safety officer with extensive operational management experience.

United States

Message

What I'm looking for

I am looking for a role that values safety and service, with opportunities for growth.

I am a dedicated professional with a strong background in public safety and operational management. My experience as a Correctional Officer with the Cook County Sheriff has honed my skills in monitoring and ensuring the safety of detainees while effectively communicating critical information through the chain of command. I take pride in my ability to write detailed reports and maintain a secure environment, which is essential in my line of work.

Prior to my role in law enforcement, I served as an Operation Manager at Napoli Pizza, where I developed my leadership skills and gained extensive experience in customer relations, financial management, and operational problem-solving. My commitment to providing excellent service and ensuring safety has been a constant throughout my career, and I am eager to apply these skills in a new and challenging environment.

Experience

Work history, roles, and key accomplishments

Correctional Officer

Cook County Sheriff

Feb 2023 - Oct 2024 (1 year 8 months)

Responsible for monitoring detainees and ensuring safety and security within the facility. Communicates vital information through the chain of command and prepares detailed reports on incidents. Conducts searches for contraband and ensures proper procedures are followed during detainee transportation.

Security Operations Monitoring Conflict Resolution Communication Skills Risk Assessment

Operation Manager

Napoli Pizza

Aug 1996 - Nov 2022 (26 years 3 months)

Managed daily operations of the restaurant, including staff training in food preparation and safety procedures. Handled financial activities such as cash management and payroll, while analyzing operational issues to improve efficiency and customer service.

Staff Training Financial Management Customer Service Operational Management Problem Solving Communication Skills Budget Management Employee Relations

Public Safety Officer

U.S. Security

Oct 2014 - Feb 2015 (4 months)

Conducted security operations at a high-traffic retail site, monitoring access and surveillance systems. Responded to incidents and emergencies, ensuring safety protocols were followed and documenting all occurrences for reporting.

Security Systems Incident Response Access Control Communication Skills Risk Management Problem Solving