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Joseph Faurote

@josephfaurote

Operations director at Cambium Networks who transformed global repair services with over 100 AI and automation initiatives, saving $200K annually.

United States

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What I'm looking for

I’m seeking a Director of Global People Operations & AI position at Ethos, where I can bring my strategic leadership and experience in people operations and automation to support its mission of democratizing access to life insurance and empowering agents at scale.

At Cambium Networks, I transformed global repair operations with over 100 AI and automation initiatives, generating $200K in annual savings while supporting 60,000 customers. I also raised SLA attainment to 98% and strengthened customer experience through process improvements.

At Lighthouse, I scaled Intercom Fin to manage 30% of tier-1 support and automated six manual workflows using Python, APIs/MCPs, and n8n. These changes freed capacity for higher-value work and helped increase AI adoption across the support organization.

Earlier, at Huawei Technologies and Nortel, I worked across customer operations, technical project management, and telecom delivery. I’m seeking a Director of Global People Operations & AI position at Ethos, where I can bring my experience in people operations and automation to support its mission.

Experience

Work history, roles, and key accomplishments

Senior Director of AI and Automations

Lighthouse

Feb 2026 - Jul 2026 (5 months)

Scaled Intercom Fin to manage 30% of tier-1 support, reducing tier-2 time by 25% through 2-week sprints. Acted as AI transformation lead, increasing adoption rate to over 65% and automating workflows with Python, APIs/MCPs, and n8n.

Intercom AI Automation Python APIs MCP N8n Support Operations Training

Director of Operations, Global Services

Cambium Networks

Mar 2019 - Feb 2026 (6 years 11 months)

Unified worldwide repair operations across teams in the US, India, UK, and Australia, stabilizing delivery and standardizing KPIs, SLAs, and compliance. Transformed the repair organization with over 100 AI and automation initiatives, generating $200K in annual savings and achieving 98% SLA attainment.

Operations Management AI Automation KPIs SLA Compliance Vendor Management Supply Chain NPS Analytics Root Cause Analysis Remote Team Leadership

Director of Operations

Huawei Technologies

Aug 2009 - Mar 2019 (9 years 7 months)

Expanded repair, technical operations, and customer success performance across the Americas and CALA for major telecom clients, instituting a tiered service model. Improved execution by aligning teams, budgets, and cross-functional delivery, and advanced automation strategy with cybersecurity controls.

Operations Management Customer Success Automation Cybersecurity Privacy KPIs Vendor Management Training Onboarding Digital Transformation

Technical Project Manager / CDMA BSC Feature Design Manager

Nortel

Jan 1992 - Apr 2009 (17 years 3 months)

Led technical project management for MTX CDMA Distributed Architecture and LMSD SIP deliverables, supporting a capacity-scaling solution. Built and led teams of 6-12 designers, delivering IS95/IS2000 standards-compliant feature enhancements and stress-test simulators in embedded C/C++.