Joseph Abidoye

Designed and deployed AI-powered automation systems for international clients, reducing manual workload by up to 80%. Built chatbot and lead qualification systems, email inbox-to-CRM synchronization, and CRM-connected multi-channel outreach automation.

Set up and administer B2B CRM systems across Salesforce, HubSpot, Zoho CRM, and GoHighLevel, improving data hygiene and pipeline visibility. Designed automated workflows and dashboards (Power BI) and integrated CRMs with third-party tools via Zapier/Make/n8n, including email and SMS automation.

Directed end-to-end supply chain operations across 10+ client accounts managing 200+ shipments per month. Deployed n8n and Zapier automations to reduce order processing time by 60%, built Python scripts for inventory reconciliation and reporting, and delivered real-time shipment updates via REST APIs and Postmark.

Supervised day-to-day logistics and distribution operations, coordinating a team across warehousing, inventory, and customer delivery. Implemented safety stock modelling and multi-sourcing strategies to reduce stockouts by 60%, and improved delivery performance to 90% on-time using AI-assisted route planning and exception management.

Provided remote operational support for logistics coordination by managing scheduling, calendars, and client communications. Supported collaboration using Zoom/Slack/Teams and handled CRM data entry in Salesforce and HubSpot while managing cloud file systems (Google Drive/Dropbox).

Managed executive scheduling and calendar coordination, including international travel logistics across time zones for senior legal partners. Handled confidential client correspondence and maintained document security while arranging flights, accommodations, and client itineraries.

Master of Business Administration (MBA) in Production & Operations Management from the University of Lagos, completed in May 2026.

Bachelor of Technology (BTech) in Office Technology & Management at Federal Polytechnic Ilaro (completed in March 2022).