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Joselyn Huston

@joselynhuston

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Customer Success and Client Support professional specializing in onboarding, retention, and churn reduction.

United States

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What I'm looking for

I’m looking for an entry-level SaaS or B2B Customer Success role where I can own onboarding, monitor customer health, and reduce churn through proactive communication—supported by strong CRM workflows (HubSpot/Zendesk/ChurnZero) and collaborative teams.

I’m a Customer Success and Client Support professional targeting entry-level SaaS, HealthTech, and B2B CS roles, certified across HubSpot, Zendesk, and ChurnZero. I bring hands-on experience in customer onboarding, CRM workflows, customer health monitoring, and churn reduction—focused on resolving issues proactively and driving measurable customer outcomes.

In my current role as Client Experience & Member Operations Lead at Life Time Fitness, I manage 200+ member relationships as the primary point of contact, monitoring engagement patterns to prevent friction and improve retention. Previously, at ShopBuddyGreens.com, I owned the full subscription customer lifecycle, reduced cancellations by identifying at-risk customers early, used Shopify CRM to manage accounts and order history, and improved onboarding by rewriting website copy to lower inbound support volume.

Experience

Work history, roles, and key accomplishments

Current

Client Experience & Member Ops Lead

Current

Life Time Fitness

Dec 2023 - Present (2 years 6 months)

Managed 200+ end-to-end member relationships as the primary point of contact for inquiries and issue resolution, driving ongoing engagement. Monitored member engagement patterns to proactively address concerns, and coordinated with operations/management to maintain service consistency during peak periods.

Customer Onboarding Customer Health Monitoring Customer Advocacy Cross Functional Collaboration

Customer Operations Specialist

ShopBuddyGreens.com

Dec 2022 - Jul 2025 (2 years 7 months)

Owned the full subscription customer lifecycle, including onboarding, recurring order management, issue resolution, and retention outreach. Reduced subscription cancellations by identifying at-risk customers early and using targeted communication, while using Shopify CRM to manage accounts and order history.

Customer Lifecycle Management Churn Prevention Account Management Order History Tracking

Server & Guest Experience Specialist

Pappasito's Cantina

Sep 2018 - Nov 2022 (4 years 2 months)

Served 100+ guests daily as the first point of contact, managing high-volume flow and delivering a welcoming onboarding experience. Resolved order issues and guest escalations across in-person and phone channels, partnering with kitchen staff to ensure timely resolutions and consistent service.

Escalation Management Cross functional Coordination Upselling Service Quality Management

Certified Nursing Assistant

HCA Houston Healthcare

Sep 2018 - Jul 2021 (2 years 10 months)

Managed care for up to 8 patients daily by building rapport with recurring patients through attentive communication and follow-through. Monitored patient status closely, identified changes early, escalated appropriately, and documented information accurately while following structured clinical workflows.

Patient Care Coordination Clinical Documentation Structured Workflow Compliance