Jorge Mario Hurtado
@jorgemariohurtado
IT Support Engineer specializing in Office 365, LAN/WAN troubleshooting, and low-voltage/AV systems.
United StatesWhat I'm looking for
I’m an experienced IT Support Engineer and Low Voltage & AV Technician with over 10 years of combined experience in technical support, systems troubleshooting, network support, and electrical installations. I’m bilingual in Spanish (Native) and English (Intermediate), with experience supporting users in both Colombia and the United States.
I’ve provided desktop support, remote support, and onsite technical support for enterprise users, installing and configuring operating systems, applications, and user accounts. I focus on resolving technical issues efficiently while supporting enterprise users in fast-paced environments.
My technical strengths include Office 365 & Windows, LAN/WAN networking, and fundamentals like TCP/IP & VPN. I’ve also contributed to cybersecurity initiatives and malware removal processes, improving support procedures through technical documentation and knowledge base articles.
Alongside IT support, I bring hands-on low-voltage and electrical installation experience—reading and executing wiring plans, installing safety systems and low-voltage electrical components, and performing preventive maintenance to reduce downtime and improve system reliability. I’m motivated to combine technical support excellence with reliable installations and system uptime.
Experience
Work history, roles, and key accomplishments
Commercial Electrician
WT Unlimited Electrical Contractor, Inc.
Jan 2022 - Present (4 years 5 months)
Installed and maintained commercial electrical systems, including lighting and power distribution components, and performed troubleshooting and preventive maintenance to reduce downtime and improve reliability. Read and executed electrical blueprints and wiring plans, installing safety systems, breakers, switches, and low-voltage electrical components.
Residential Electrician
JIR Services Inc.
Jan 2021 - Jan 2022 (1 year)
Installed residential electrical wiring, conduit, breakers, and electrical systems. Measured voltage, amperage, and resistance and connected components to ensure code-compliant electrical installations.
Support Engineer
ASIC Americas
Jul 2016 - Aug 2018 (2 years 1 month)
Provided remote and onsite technical support for enterprise users by installing and configuring operating systems, applications, and user accounts. Supported cybersecurity initiatives and malware removal processes, and improved support procedures by creating technical documentation and knowledge base articles.
Technical Support Engineer
Tecolsoft TIS SAS
Aug 2012 - Jun 2016 (3 years 10 months)
Installed, configured, and maintained computer systems and network connections in enterprise environments, diagnosing hardware, software, and network issues for end users. Provided technical support and troubleshooting, and supported malware removal and system security improvements.
System Assistant
Comfamiliar
Jul 2011 - Jul 2012 (1 year)
Performed desktop support and system maintenance for company users, installing and repairing software and hardware components. Maintained backup procedures and technical documentation to support ongoing system reliability.
Education
Degrees, certifications, and relevant coursework
Universidad Católica de Pereira
Bachelor's Degree, Systems Engineering
Earned a Bachelor’s degree in Systems Engineering from Universidad Católica de Pereira in 2011.
Availability
Location
United StatesAuthorized to work in
Job categories
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