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Jorge Castillo

@jorgecastillo1

Telecom project manager at Ohmee Technologies delivering 21 customer implementations across voice, messaging, CRM, and back-office systems.

Mexico

Message

What I'm looking for

I'm looking for remote work aligned to U.S. Central Time, from 8 AM to 5 PM, Monday to Friday.

At Ohmee Technologies, I lead a team of 10 delivering customer implementations end to end. I delivered 21 production implementations integrating voice, messaging, CRM, and back-office systems, and standardized delivery practices to cut delivery cycles nearly in half.

At Ericsson de México, I owned delivery for IMS/VoIP, LTE, 5G Core, and OSS/BSS programs across major U.S. operator accounts. I introduced automation and data-driven service assurance that reduced manual effort by 45%.

I also led an enterprise-wide ITIL implementation across incident, change, and problem management, cutting repeat incidents by 20%. As Operations Manager, I managed network integration operations with a team of 60 engineers across U.S. and LATAM customer programs.

Earlier, at ADEX Corporation, I delivered core network deployment and integration projects for U.S. operators, and at UNEFON I operated voice core and prepaid platforms in a 24/7 production environment. I'm based in Mexico City and available for remote work aligned to U.S. Central Time.

Experience

Work history, roles, and key accomplishments

Current

Director, Software and R&D

Current

Ohmee Technologies

Feb 2025 - Present (1 year 8 months)

Lead a team of 10 delivering customer implementations end to end, including project plans, priorities, status reporting, escalations, and handover into support. Delivered 21 production customer implementations integrating voice, messaging, CRM, and back-office systems, and standardized delivery processes to cut delivery cycles nearly in half.

Project Management Team Leadership Customer Implementation Voice Messaging CRM Back Office Systems Process Standardization

Senior Services Line Manager — Solutions & OSS

Ericsson de México

Dec 2016 - Feb 2025 (8 years 2 months)

Owned services delivery for IMS/VoIP, LTE, 5G Core, and OSS/BSS programs across major U.S. operator accounts, managing multiple concurrent deployments to committed dates. Served as primary customer contact and escalation authority, and introduced automation and data-driven service assurance reducing manual effort by 45%.

IMS VoIP LTE 5G Core OSS BSS Service Delivery Customer Management Escalation Management Automation Service Assurance

Operations Manager — Solutioning & Network Integration

Ericsson de México

Aug 2012 - Nov 2016 (4 years 3 months)

Managed network integration operations for a portfolio of U.S. and LATAM customer programs with a team of 60 engineers, tracking deliverables, blockers, and resource allocation. Led enterprise-wide ITIL implementation across incident, change, and problem management, cutting repeat incidents by 20%.

Network Integration Operations Management Team Leadership ITIL Incident Management Change Management Problem Management

Senior Solutions Architect — WCDMA Lead

Ericsson

Jan 2010 - Dec 2012 (2 years 11 months)

Served as Senior Solutions Architect with WCDMA lead responsibilities at Ericsson.

WCDMA Solutions Architect

Core Lead Solution Architect / System Integration Engineer

ADEX Corporation

Jul 2005 - Nov 2010 (5 years 4 months)

Delivered core network deployment and integration projects for every major U.S. operator, working on-site with U.S. customer teams. Served as escalation authority on complex multi-vendor issues.

Core Network Deployment Integration Multi Vendor Escalation Management