Jordyn Maher

Owns the roadmap and backlog for clinical software supporting billing and customer-service workflows. Translates clinical, laboratory, engineering, quality, and business needs into product specifications and user stories.

Led quality and regulatory operations for specialty pharmaceutical distribution, including QMS governance and state licensing. Directed document control, deviations, CAPA, customer complaints, audits, and change control.

Managed quality programs for specialty pharmaceutical distribution, maintaining licensing compliance and cGMP practices. Coordinated audits, corrective actions, and process improvements with cross-functional stakeholders.

Administered document control, deviation, CAPA, complaint, audit, and licensing processes. Maintained quality records and coordinated actions with process owners through resolution.

Owned the product roadmap for billing applications, gathering stakeholder needs and prioritizing enhancements. Developed and executed test plans for proprietary billing and laboratory systems, documenting defects and coordinating resolution.

Led support and enhancement work for a proprietary billing platform, serving as liaison between business stakeholders and development teams. Coordinated troubleshooting, break fixes, user needs, and system improvements.

Tested and implemented billing application enhancements and delivered user training and ongoing support.

Managed a 15-member revenue-operations team and improved preauthorization-denial appeals and reimbursement workflows.

Pursuing a Bachelor of Science in Business Management.