Jordan Garcia

Prepared audit reports highlighting trends and error rates, ensured compliance with HIPAA and internal standards, and provided coaching to enhance accuracy and efficiency.

Supervised a team of junior billers, conducted audits to ensure accuracy and compliance, and oversaw end-to-end revenue cycle functions from charge entry to collections.

Provided guidance to billing and coding teams on complex healthcare processes, reviewed team outputs for compliance, and conducted coaching sessions to improve accuracy and efficiency.

Acted as Subject Matter Expert intern, supported implementation of streamlined billing workflows, conducted monthly account reconciliation, and processed insurance claims.

Assisted customers via chat with billing inquiries and payment processing, coordinated with higher-level support for complex issues, and guided customers through online billing platforms.

Handled customer inquiries via email and chat, supported customers in navigating online platforms, and collaborated with internal teams to resolve escalated concerns.

Reviewed, validated, and processed insurance claims data for accuracy and compliance, entered claim details into systems, and resolved discrepancies with relevant teams.

Handled inbound calls and inquiries for government-related services, addressed customer concerns, and educated customers on service procedures.

Bachelor of Science in Psychology from Universidad De Manila, completed in 2008.