At Equinix, I retained $2.3M in monthly recurring revenue through proactive customer-asset audits and revenue reconciliation. I also identified underbilled and unbilled assets, helping recover $250K through recommended billing corrections, product swaps, or terminations.
I refined validation logic and resolved asset-data issues, reducing data-quality errors by 30% across 300 data centres. I tracked priority escalations in ServiceNow and Smartsheets, resolving them within the 12-day SLA.
At Infosys BPM, I supported the launch of a business unit serving 500 Spanish-speaking customers while managing 80 Portuguese accounts. I used Excel, Bureau van Dijk IM, and SAP to analyse aged debt, account balances, and credit risk, and introduced improvements that maintained SLA and KPI compliance.
