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Jonathan Livingston

@jonathanlivingston1

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Customer experience specialist at 1-800 Contacts who handled 50+ daily chats while maintaining 95%+ CSAT.

United States

Message

At 1-800 Contacts, I handled more than 50 daily live chat interactions, researching account and order questions and resolving billing-related needs. I maintained 95%+ CSAT while meeting productivity and Average Handle Time expectations.

At National Debt Relief, I supported customers with complex account concerns and sensitive financial information. I was selected for a specialty team focused on de-escalation, conflict resolution, and retaining at-risk clients.

At Lone Star Plumbing, I managed remote administrative workflows and customer scheduling, investigated billing discrepancies, and provided cost estimates. My work has also included personalized guest itineraries and resolving customer concerns at Ka'beh.

Experience

Work history, roles, and key accomplishments

Chat Digital Sales Agent

1-800 Contacts

Dec 2025 - Jul 2026 (7 months)

Managed 50+ daily live chat interactions, investigating account questions, order processing, billing-related needs, and other customer issues in real time. Resolved customer questions through personalized chat support while maintaining 95%+ CSAT and meeting productivity and AHT expectations.

Live Chat Customer Service Order Processing Billing Support NICE CXOne Salesforce De escalation Documentation

Experience Agent

National Debt Relief

Oct 2023 - Jul 2025 (1 year 9 months)

Handled high-volume customer interactions involving complex account concerns and sensitive financial information, balancing empathy with careful judgment. Selected for a specialty team focused on complex issues, de-escalation, conflict resolution, and retaining at-risk clients.

Customer Service De escalation Conflict Resolution Salesforce Sensitive Data Handling Case Management

Concierge

Ka'beh

Nov 2018 - Feb 2019 (3 months)

Coordinated personalized itineraries, guest requests, and local logistics for a diverse international clientele in a fast-paced hospitality environment. Handled administrative requests and resolved customer concerns and conflicts with clear, professional communication.

Hospitality Customer Service itinerary planning Communication Skills Conflict Resolution

Business Administration

Lone Star Plumbing

Feb 2019 - Present (7 years 9 months)

Managed remote administrative workflows, customer scheduling, and back-office tasks to keep customer requests and service needs moving efficiently. Reviewed and resolved customer service inquiries, investigated billing discrepancies, and provided consultative cost estimates.

Administrative Support Customer Service Billing Cloud Based Tools Reporting