Jonathan Liew

At Bilibili, I directed editorial workflows for English manga, web novels, and manhwa, covering translation accuracy, style-guide compliance, QA documentation, and narrative continuity. I increased daily chapter delivery from 20 to 40 chapters without expanding headcount and helped raise reader engagement by 30%.

Previously at Concreat Media Digital Agency, I led multidisciplinary digital marketing, design, and communications teams across multi-channel content, global media relations, and brand development. My work included QA for Hong Leong Bank's Pop-Up Chat Bot, a B2B-to-B2C brand pivot for Jantzen Water, and Samsung Selfie Museum's PR launch, which generated RM10.1M in PR value and reached 8M people.

I've also led automotive magazine content at Option Malaysia and Euro Tuner, translating technical road-test insight into consumer-focused storytelling. Earlier, I trained and quality-assured inbound banking support at Standard Chartered Bank Singapore, with a focus on service excellence, compliance, conversational logic, and First Call Resolution.

I bring editorial precision, practical QA governance, clear training materials, and audience-focused storytelling to content and customer-experience work.