joie dharmie

JD

Open to opportunities

joie dharmie

@joiedharmie

I coordinate academic programs and deliver administrative and customer support across education and business services.

What I'm looking for

I'm looking to contribute my administrative, program coordination, and customer experience skills in a role focused on quality service, collaborative teamwork, continuous improvement, and supporting clients or students.

I'm currently coordinating master's degree programs at Rome Business School Nigeria, supporting students, faculty, virtual learning, assessments, academic records, and Capstone Project teams.

Across over 10 years in administration and customer experience, I've supported admissions at ISDA Services Consult, managed office operations at Crystal Edge Management Technologies, and resolved customer needs at ISON BPO. I bring strong communication, careful record management, problem-solving, and a commitment to positive client and colleague relationships.

Experience

Work history, roles, and key accomplishments

RN

Current

Program Coordinator

Current

Rome Business School Nigeria

May 2025 - Present (1 year 3 months)

Coordinated administration of master's degree programs, managed the Virtual Learning Environment, and supported faculty and students.

Program Coordination Student Support Academic Administration Reporting

IC

Educational Consultant/Customer Care Representative

ISDA Services Consult

Aug 2024 - Mar 2025 (7 months)

Provided counseling and support to prospective students throughout the admission journey, advising on educational opportunities and assisting with applications.

Student Counseling Admissions Customer Service Record keeping

CL

Administrative Officer

Crystal Edge Management Technologies Ltd

Aug 2019 - Feb 2024 (4 years 6 months)

Oversaw day-to-day office operations, provided administrative support, and assisted with recruitment and financial transactions.

Office Administration Vendor Management Scheduling Record keeping Recruitment support

IB

Customer Experience Officer

ISON BPO

Oct 2016 - Jul 2019 (2 years 9 months)

Engaged customers, resolved complaints, and facilitated orders, refunds, and exchanges to ensure a seamless experience.

Customer Service Complaint Resolution Order Processing

AS

Administrative Officer

African Church Grammar School

Nov 2013 - Oct 2014 (11 months)

Sourced and processed updates on school affairs, prepared reports, and handled correspondence from parents and guardians.

Administrative Support Reporting Data Compilation Correspondence Management

Education

Degrees, certifications, and relevant coursework

UI

University of Ilorin

Master of Business Administration, Business Administration

Pursued an MBA in Business Administration at the University of Ilorin, graduating in 2021.

UI

University of Ilorin

Bachelor of Science, Business Administration

Earned a Bachelor of Science in Business Administration from the University of Ilorin in 2013.

UI

University of Ilorin

Senior School Certificate, General Studies

Completed Senior School Certificate Examination at the University of Ilorin in 2007.

Tech stack

Software and tools used professionally

Rome

Compiled

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