John Robert Gatchalian
@johnrobertgatchalian
Technical support engineer specializing in ecommerce integrations, APIs, and scalable review/UGC platform troubleshooting.
PhilippinesWhat I'm looking for
I’m an Enterprise Technical Support Engineer at Yotpo, supporting enterprise brands across multiple accounts and ecommerce sites. I focus on catalog configuration, widget customization, retailer syndication, and the reviews ecosystem.
In my recent role, I collaborated with Solutions Engineering to implement a scalable solution so only valid orders triggered review requests—reducing recurring escalations. I also diagnosed and resolved complex syndication and catalog mismatches to restore accurate review synchronization across multiple stores.
I regularly troubleshoot and optimize widget and platform integrations, restructuring site code when needed to ensure consistent display and reliable order flow. I provide advanced technical support for complex API, widget, and platform integration issues on Shopify, Magento, WooCommerce, and custom setups.
Before Yotpo, I supported customers at Concentrix in Clark, Pampanga, handling software/hardware troubleshooting and communication support. I bring a strong escalation-handling mindset, detailed investigation habits, and clear client communication to drive customer satisfaction and platform stability.
Experience
Work history, roles, and key accomplishments
Provided enterprise technical support for Yotpo clients, managing catalog configuration and widget customization across ecommerce sites. Troubleshot retailer syndication and review synchronization issues and collaborated with Solutions Engineering to ensure valid orders triggered review requests.
Delivered advanced technical support for enterprise clients using UGC and review solutions across live ecommerce environments. Troubleshot complex API, widget, and platform integration issues on Shopify, Magento, and WooCommerce while handling high-priority escalations with developers and account managers.
Provided technical support via chat, email, and video for small to medium businesses, including widget setup, product inquiries, and UGC/reviews management. Specialized in troubleshooting across Shopify, WordPress, and Magento to support stable integrations and customer satisfaction.
Assisted clients with software/hardware troubleshooting and communication support, ensuring effective issue resolution and follow-ups. Managed Tier 1/Tier 2 support activities, including escalation handling and client communication.
Education
Degrees, certifications, and relevant coursework
Pampanga State University
Bachelor of Science in Computer Engineering, Computer Engineering
Earned a Bachelor of Science in Computer Engineering at Pampanga State University.
STI College San Fernando
Mobile App & Web Development
Completed studies in Information and Communications Technology focused on Mobile App and Web Development.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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