Open to opportunities

John Ogot

@johnogot

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Quality Analyst with expertise in recruitment and process improvement.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my quality assurance and recruitment skills while contributing to process improvements and customer satisfaction.

I am a dedicated Quality Analyst and Recruiter with over five years of experience in ensuring that products and services meet established standards. My journey began at Ipsos Kenya, where I honed my skills in talent sourcing and customer service. I have a strong background in quality assurance, recruitment, and process improvement, which has allowed me to contribute positively to organizational growth.

At Majorel / Teleperformance Kenya, I took on the role of Quality Analyst, where I was responsible for maintaining quality standards, conducting training, and collaborating with cross-functional teams. My commitment to customer satisfaction and regulatory compliance has been pivotal in my career. I thrive in environments that challenge me to improve processes and enhance efficiency while fostering a customer-centered approach.

Experience

Work history, roles, and key accomplishments

Quality Analyst and Recruiter

Majorel / Teleperfomance Kenya

Nov 2020 - Present (4 years 7 months)

Ensured products and services met established standards and specifications, while also assisting in the recruitment of customer support representatives and sales agents. Identified areas for process improvement to enhance efficiency and optimize resources.

Quality Assurance Recruitment Process Improvement Documentation Training Problem Solving Customer Satisfaction Regulatory Compliance

Field Recruiter and Call Centre Agent

Ipsos Kenya

Aug 2014 - Present (10 years 10 months)

Actively sourced qualified candidates for various job positions, conducted initial phone screenings, and coordinated interviews between candidates and hiring managers. Provided timely and accurate customer assistance, developing a deep understanding of company products.

Talent Sourcing Interview Coordination Market Research Customer Service Product Knowledge Data Entry

Marketer

Safaricom Plc Ltd

Jan 2014 - Present (11 years 5 months)

Generated qualified leads through various marketing channels and developed customer acquisition campaigns to attract new clients. Oversaw digital marketing initiatives including SEO, SEM, PPC advertising, social media, and email marketing.

Lead Generation Customer Acquisition Digital Marketing SEO SEM Social Media Marketing Email Marketing Compliance Customer Feedback Customer Retention

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Management

Certificate, Business Administration

Completed a Certificate in Business Administration, gaining foundational knowledge in management principles and practices. This program enhanced my understanding of business operations and administrative functions.

Barding Boys High School

Kenya Certificate of Secondary Education, General Studies

Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency across various subjects. This foundational education prepared me for further academic and professional pursuits.