John Michael Dimol
@johnmichaeldimol
AI Automation Specialist with telecom support experience, designing workflows with Zapier, Make, GoHighLevel, and n8n.
PhilippinesWhat I'm looking for
At SXM (SiriusXM), I provided advanced technical troubleshooting for satellite radio, streaming, and app-related issues. I guided customers through diagnostics, account configurations, and device integrations.
I also documented recurring issues with engineering and product teams, contributing to knowledge base improvements and faster resolution pathways.
At Qualfon, I supported telecommunications customers with connectivity, billing systems, device setup, and network troubleshooting. I documented solutions and maintained ticket records under structured escalation protocols.
I'm transitioning into AI Automation, with certifications in Zapier, Make (Integromat), GoHighLevel (GHL), and n8n. I design workflows and app integrations intended to reduce manual work and support practical, maintainable processes.
Experience
Work history, roles, and key accomplishments
Provided advanced technical troubleshooting for complex satellite radio, streaming, and app-related issues, achieving high first-contact resolution rates and reducing escalations. Collaborated with engineering and product teams to document recurring issues and improve knowledge base.
Technical Support – Telecommunications
Qualfon
Sep 2022 - Oct 2024 (2 years 1 month)
Delivered frontline technical support for telecom services including connectivity, billing systems, device setup, and network-related troubleshooting. Diagnosed and resolved hardware, software, and account issues while documenting solutions for process improvement.
Education
Degrees, certifications, and relevant coursework
University of Visayas
Bachelor of Secondary Education, Secondary Education
Bachelor of Secondary Education degree from the University of Visayas, completed in 2019.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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