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JN@johnmarconieles
Power BI developer and report analyst driving automation and data-driven decisions with Power Platform expertise.
PhilippinesI am a Power BI Developer and Report Analyst with hands-on experience building dynamic dashboards, automating processes with Power Automate, and delivering timely insights to support operational decisions.
I have a background in IT support and process analysis, having trained multicultural teams, handled ad-hoc reporting, and developed KPI-focused visualizations for SLA, agent performance, AHT, incidents, and calls.
I leverage MySQL, advanced Excel (Power Query, Power Pivot, DAX), ServiceNow, and AI prompt engineering (ChatGPT) to optimize workflows, reduce manual effort, and improve reporting accuracy.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Atos
Sep 2023 - Present (2 years 2 months)
Design and deliver dynamic Power BI dashboards and Power Automate workflows to monitor SLA KPIs, agent performance, AHT, incident and call volumes, and fulfill ad-hoc reporting requests to improve operational decision-making.
Atos
Dec 2021 - Sep 2023 (1 year 9 months)
Developed Power BI dashboards and Power Automate solutions to streamline processes and provide data-driven insights; trained 33 multicultural agents and used AI (ChatGPT) to optimize formulas and reporting accuracy.
Atos
Jul 2020 - Dec 2021 (1 year 5 months)
Provided first-tier help desk support resolving hardware and software issues, managed tickets and remote support, documented resolutions, and escalated complex incidents to higher-level teams.
Conduent
Aug 2017 - Mar 2021 (3 years 7 months)
Handled Level 2 healthcare account inquiries, processed claims and appeals, advised providers on benefits and eligibility, and maintained high customer service and compliance standards.
Convergys
Dec 2016 - Mar 2017 (3 months)
Completed on-the-job HR training supporting daily HR functions and gaining practical experience in recruitment and employee relations during internship.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2014 - 2017
Completed a Bachelor of Science in Computer Science, focusing on foundational computing concepts and practical data and analytics tools.
Software and tools used professionally
PhilippinesYou can contact John Marco and 90k+ other talented remote workers on Himalayas.
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