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@johnmarconieles
Power BI developer and report analyst driving automation and data-driven decisions with Power Platform expertise.
I am a Power BI Developer and Report Analyst with hands-on experience building dynamic dashboards, automating processes with Power Automate, and delivering timely insights to support operational decisions.
I have a background in IT support and process analysis, having trained multicultural teams, handled ad-hoc reporting, and developed KPI-focused visualizations for SLA, agent performance, AHT, incidents, and calls.
I leverage MySQL, advanced Excel (Power Query, Power Pivot, DAX), ServiceNow, and AI prompt engineering (ChatGPT) to optimize workflows, reduce manual effort, and improve reporting accuracy.
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Work history, roles, and key accomplishments
Atos
Sep 2023 - Present (2 years 2 months)
Design and deliver dynamic Power BI dashboards and Power Automate workflows to monitor SLA KPIs, agent performance, AHT, incident and call volumes, and fulfill ad-hoc reporting requests to improve operational decision-making.
Atos
Dec 2021 - Sep 2023 (1 year 9 months)
Developed Power BI dashboards and Power Automate solutions to streamline processes and provide data-driven insights; trained 33 multicultural agents and used AI (ChatGPT) to optimize formulas and reporting accuracy.
Atos
Jul 2020 - Dec 2021 (1 year 5 months)
Provided first-tier help desk support resolving hardware and software issues, managed tickets and remote support, documented resolutions, and escalated complex incidents to higher-level teams.
Conduent
Aug 2017 - Mar 2021 (3 years 7 months)
Handled Level 2 healthcare account inquiries, processed claims and appeals, advised providers on benefits and eligibility, and maintained high customer service and compliance standards.
Convergys
Dec 2016 - Mar 2017 (3 months)
Completed on-the-job HR training supporting daily HR functions and gaining practical experience in recruitment and employee relations during internship.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2014 - 2017
Completed a Bachelor of Science in Computer Science, focusing on foundational computing concepts and practical data and analytics tools.
Software and tools used professionally
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