Open to opportunities

John Marco Nieles

@johnmarconieles

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Power BI developer and report analyst driving automation and data-driven decisions with Power Platform expertise.

Philippines

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What I'm looking for

I seek a role leveraging Power BI, automation, and data analytics where I can build dashboards, streamline processes, mentor teams, and drive measurable operational improvements.

I am a Power BI Developer and Report Analyst with hands-on experience building dynamic dashboards, automating processes with Power Automate, and delivering timely insights to support operational decisions.

I have a background in IT support and process analysis, having trained multicultural teams, handled ad-hoc reporting, and developed KPI-focused visualizations for SLA, agent performance, AHT, incidents, and calls.

I leverage MySQL, advanced Excel (Power Query, Power Pivot, DAX), ServiceNow, and AI prompt engineering (ChatGPT) to optimize workflows, reduce manual effort, and improve reporting accuracy.

Experience

Work history, roles, and key accomplishments

Current

Report Analyst / Power BI Dev

Current

Atos

Sep 2023 - Present (2 years 1 month)

Design and deliver dynamic Power BI dashboards and Power Automate workflows to monitor SLA KPIs, agent performance, AHT, incident and call volumes, and fulfill ad-hoc reporting requests to improve operational decision-making.

Power BI Power Automate ServiceNow Power Pivot DAX Data Visualization Dashboard Development Automation

Process Analyst

Atos

Dec 2021 - Sep 2023 (1 year 9 months)

Developed Power BI dashboards and Power Automate solutions to streamline processes and provide data-driven insights; trained 33 multicultural agents and used AI (ChatGPT) to optimize formulas and reporting accuracy.

Power BI Power Automate Training Data Analysis Dashboard Development Process Automation

Technical Support Analyst

Atos

Jul 2020 - Dec 2021 (1 year 5 months)

Provided first-tier help desk support resolving hardware and software issues, managed tickets and remote support, documented resolutions, and escalated complex incidents to higher-level teams.

Help Desk Support Ticketing Systems Remote Support Troubleshooting Documentation Customer Service Software support

Customer Service Representative

Conduent

Aug 2017 - Mar 2021 (3 years 7 months)

Handled Level 2 healthcare account inquiries, processed claims and appeals, advised providers on benefits and eligibility, and maintained high customer service and compliance standards.

Healthcare Claims Customer Service Appeals Regulatory Compliance Medical Records Provider Support Communication

Human Resources Trainee

Convergys

Dec 2016 - Mar 2017 (3 months)

Completed on-the-job HR training supporting daily HR functions and gaining practical experience in recruitment and employee relations during internship.

HR Support Recruitment Onboarding Employee Relations Documentation Administrative Support