At PEAK SUPPORT, I build and maintain centralized reporting dashboards and automated datasets for remote operations and shared services teams. I develop SQL and Dataflow Gen2 pipelines that ingest raw data and reduce manual spreadsheet compilation.
At A HOMEWORK SOLUTION, I built client-facing reporting templates for B2B customers and automated customer journey and mystery shopper metric tracking. I also engineered real-time sales and contact center dashboards for call-queue visibility and agent productivity tracking.
Across roles at OFFICE PARTNERS 360 (OP360), TASKUS, and earlier technical positions, I improved reporting templates, automated Excel and Google Sheets models, and built billing and capacity forecasting models. I bring a clinical background in nursing and Lean Six Sigma process training to my data and workflow automation work.
