Goal-Oriented IT Support Engineer with a track record of delivering technical support and customer care to clients, maintaining various PC hardware and software, computer and telecommunication networks. I oversee the customer support team's operations, ensuring that each customer receives top-notch service and a delightful experience.
Looking for a job
John Kibui
@johnkibui
Experienced IT Support Professional with over ten years of expertise
KenyaExperience
Work history, roles, and key accomplishments
JL
Team Leader Operations
JIKACHI LTD
Jan 2012 - Apr 2026 (14 years 3 months)
As a team leader I managed the deployment, maintenance, and data management of advanced metering infrastructure (AMI) ensuring accurate billing, monitor network health, and improve energy distribution efficiency. Customer support, customer service delivery and customer satisfaction was a key part of my role.
Customer Support Technician
intersat
Aug 2008 - Dec 2008 (4 months)
Responsible for responding to customer support requests regarding a wide range of VSAT network systems, software applications and support requirements.
VSAT Modems, namely iDirect 3100 series, Satpath SkyWEB 1000 and Comtech SCPC modems, VSAT RF Principals and Antennae installation.
Field Attaché Engineer
SOCIÉTÉ INTERNATIONALE DE TÉLÉCOMMUNICATIONS AÉRONAUTIQUES (SITA)
Aug 2007 - Nov 2007 (3 months)
Installation, Trouble-shooting, Resolution Procedure of Computer Network Systems & telecommunication equipment.
Electronic Circuit (PCB) Trouble shooting & Resolution.
Installation of PC/Software & Hardware Repair and support.
Network maintenance and support, ticket printer servicing for KLM, South African Airlines, United Arab Emirates, Ethiopian Airlines.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Science in Electronic and Computer Engineering
APMG
ITIL, Information Technology Infrastructure Library
2010 - 2010
Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Job categories
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