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John Jacob Bato

@johnjacobbato

Medical Biller at Northeast Solutions, Inc. who processed claims and resolved billing discrepancies for care facilities.

Philippines
Message

At Northeast Solutions, Inc., I processed and submitted claims for ALW, SNF, and Recuperative Care facilities. I verified patient eligibility and insurance benefits, then followed up on unpaid, rejected, and denied claims.

I also coordinated with payers to resolve billing discrepancies and maximize reimbursements, while handling patient data in a HIPAA-compliant manner. Previously, I provided email support for the Kabam Gaming account at Sutherland and billing customer service for the AT&T account at VXI.

Experience

Work history, roles, and key accomplishments

SU

Email Support Representative – Kabam Gaming Account

Sutherland

Feb 2021 - Jan 2025 (3 years 11 months)

Delivered high-volume email support using Zendesk, resolving account access, billing, and technical concerns. Maintained strong QA and customer satisfaction ratings and documented cases accurately for tracking and escalation.

Education

Degrees, certifications, and relevant coursework

University of Mindanao logoUM

University of Mindanao

Bachelor of Physical Education, Physical Education

2015 - 2020

Bachelor of Physical Education degree from the University of Mindanao from 2015 to 2020.

Tech stack

Software and tools used professionally

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