John Issa

Drive reliability-focused validation of media platforms across web, mobile, and smart-TV environments. Investigate failures involving playback, content navigation, search, subscriptions, user profiles, network interruptions, device sleep/wake, and resolution changes.

Designed test plans and structured validation for enterprise software, with emphasis on defect prevention and dependable releases. Reviewed technical specifications, coordinated quality activities, investigated failures, and communicated actionable defect information to engineering teams.

Supported Microsoft SQL Server, Power BI applications, and Microsoft Azure environments, troubleshooting user and application issues across teams. Investigated incidents, analyzed technical symptoms, and worked with stakeholders to restore service and reduce recurring issues.

Provided first-line and advanced technical support across endpoints, Microsoft 365, networks, and business applications. Troubleshot system and connectivity issues, maintained IT infrastructure, and supported user onboarding and operational continuity.

Maintained hardware, software, printers, workstations, and network connectivity; resolved incidents and supported day-to-day availability.

Supported critical IT systems and users in a demanding operational environment, handling troubleshooting, maintenance, and issue resolution.

Installed, maintained, and repaired IT hardware/software and provided account setup and technical support to users.

Pursued a Master of Science in Computer and Communication Engineering from 2016 to 2019.

Earned a Bachelor of Science in Communication Engineering from 2013 to 2016.

Completed a Bachelor of Science in Computer Science from 2010 to 2013.

Completed the Azure DevOps Fundamentals certification.

Completed the Microsoft SQL Server Database Administration certification.