At INFOSYS BPM, I provided enterprise-level L2 support for Microsoft 365 applications, including Outlook, Teams, Exchange Online, SharePoint, and OneDrive. I troubleshot account provisioning, mailbox configuration, licensing, authentication, and application performance issues.
I supported complex Microsoft 365 incidents through structured troubleshooting, escalation, and documentation, working with Tier 2/3 engineering teams and ensuring SLA compliance. I also supported Azure and Microsoft Intune-related endpoint and identity troubleshooting.
At ABDULLA FOUAD GROUP, I led technical support operations for enterprise printers, computers, and IT peripherals. I specialized in HP MFPs, plotters, and Zebra barcode printers, and managed inventory, asset lifecycle activities, and logistics coordination.
Earlier, I supported printers, multifunction devices, laptops, desktops, and HP systems at LAN COMPUTERS, INTEGRAL BUSINESS SYSTEM (IBS), and TELETECH – HP NORTH AMERICA. As a freelance Content Creator / Social Media Specialist, I managed social media platforms, created digital content, and provided streaming-tool setup and troubleshooting.
