At FCMB Contact Centre, I enter, validate, and maintain operational and customer complaint data across business units. I prepare management reports in Microsoft Excel and maintain CCMS records in line with CBN guidelines.
Previously at Ison Xperiences, I managed operational databases, validated workforce and performance data, and produced timely reports for multiple client accounts. I also maintained scheduling, staffing, forecasting, and workforce-planning records.
I improved reporting efficiency by automating recurring Excel reporting templates and strengthened reporting accuracy through better validation processes. My work focuses on clean data, reliable records, and confidential handling of customer and operational information.
With more than nine years across telecommunications, financial services, and customer support, I bring practical experience in data entry, reconciliation, reporting, CRM systems, and data quality assurance.
