Johann Metz

Provided patient intakes and vital signs across multiple specialties, and assisted clinicians with in-house procedures. Completed desk work including FMLA/WIC forms, daily PVP preparation, and appointment scheduling/confirmation.

Managed a caseload of clients with mental health diagnoses and substance use disorders. Assisted with health, treatment, housing, employment, benefits, and insurance needs and accompanied clients to appointments.

Delivered psycho-social rehabilitation by co-exploring client goals and building skills. Provided diagnosis comprehension, crisis intervention, maintained a full caseload, and completed computer documentation.

Performed patient vitals including temperature, blood pressure, oxygen and pulse, and monitored INR and A1c levels. Completed phlebotomy and immunization tasks, performed COVID/flu/strep swabs, and handled reception duties including scheduling, payments, and lab result reporting.

Assisted and led classroom activities to support children’s fine and gross motor skills and early learning. Planned weekly activity schedules using the curriculum and helped children with social skills and emotional support.

Performed EKGs, vitals, A1c testing, and administered immunizations while supporting patients and the care team. Completed receptionist duties and managed results to ensure the doctor received findings promptly.

Provided leadership and customer support by answering phone calls and supporting store operations. Performed customer service tasks and supported cleanliness/disinfection throughout the store.

Served food to customers across multiple age groups and provided attentive customer service. Used the register, supported tip splitting, and delivered items to help the team during busy nights.

Worked as part of a team and handled store management responsibilities. Managed payroll, training, technology issues, and schedules while providing customer service.

Provided consistent customer service and collaborated with team members. Worked as a cashier and key holder in fitting rooms and supported the sales floor.

Provided customer service during shifts by answering customer questions and assisting as needed. Built rapport with regular weekly customers.

Worked one-on-one with athletes to treat their injuries. Gained hands-on experience related to athletic care and treatment work in an athletic setting.

Worked one-on-one with patients to treat injuries and help them recover. Learned recovery-focused activities and treatments to support rehabilitation and patient care.

Earned a bachelor's degree in Psychology at SUNY Old Westbury.

Minored in Social Work while completing the bachelor's degree program.