Tatiana Simmons

Answer incoming calls to schedule, cancel, or reschedule appointments, accurately capturing demographic and health insurance information. Transfer calls to Telehealth nurses or escalate as needed, gathering patient information to forward to triage nurses.

Assisted with basic patient care, including AM and PM care, and accurately took and recorded vital signs, blood pressure, and weight. Maintained a clean and safe environment, and assisted with patient mobility and range of motion exercises.

Greeted and checked in patients, performed PCR Covid Swabs, and processed information within the EPIC system. Managed specimen accessioning for various tests.

Executed release of information requests and performed record retrieval and various health information tasks. Ensured compliance with privacy regulations in handling patient data.

Assisted patients with daily activities such as feeding, grooming, and mobility needs, including transferring. Accompanied patients to doctor's appointments and provided medication reminders.

Maintained a well-cleaned and organized office environment, screening all calls to ensure timely routing to the appropriate recipient. Managed all customer relation complaints, concerns, and inquiries.

Completed a Bachelor's degree in healthcare system management. Graduated in August 2018.

Completed a comprehensive 20-month medical assistant program, encompassing educational and clinical skills training. This included administrative skills like medical office administration/management, Medical Manager 10.0, CPT-4, ICD-9 Coding, HCPCS, and clinical office procedures. Clinical skills covered vital signs, EKGs, CPR, visual acuity examinations, and aseptic techniques. Laboratory skills