Looking for a job

Johannes kwofie

@johanneskwofie

IT Support Technician in freelance practice, troubleshooting client devices and connectivity while building hands-on cybersecurity experience.

Ghana

Message

In my freelance IT Support Technician practice, I provide remote and on-site support, troubleshooting hardware, software, and connectivity problems. I also help users with Windows and Linux installations, Office 365 setup, and safe software practices.

At the University of Cape Coast Network Infrastructure Center, I provided first-level support and resolved connectivity issues for students and staff. I also assisted with configuring and maintaining routers, switches, and access points.

At AmaliTech, I built and secured a simulated small-office network, using Nmap to identify vulnerabilities and UFW to harden systems. My cybersecurity projects include SOC alert triage, Wireshark packet analysis, and a Python port scanner.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Freelance

Jan 2023 - Present (3 years 9 months)

Provide remote and on-site technical support to clients, diagnosing and resolving hardware, software, and connectivity issues, and training users on OS installation and safe practices.

hardware troubleshooting Software Troubleshooting OS Installation Windows Linux Office 365 Driver Issues Hardware Upgrades

Cybersecurity Intern

AmaliTech

May 2026 - Jun 2026 (1 month)

Built and secured a simulated small-office network, performing vulnerability scanning with Nmap and hardening systems via UFW firewall rules, reducing attack surface by 50%.

Nmap UFW Vulnerability Assessment Network Security Firewall Hardening

Networking Intern

SHIVADAS Enterprise

Apr 2025 - May 2025 (1 month)

Installed and labeled 100+ network cables, assisted in setting up wireless access points and LAN connections, and provided basic end-user support.

Network Cabling Wireless Access Points LAN end user support Documentation

Cloud Trainee

AmaliTech

Sep 2024 - Jan 2025 (4 months)

Completed 200+ hours of hands-on training in AWS cloud administration, networking, and security, gaining practical experience with EC2, S3, IAM, and VPC.

AWS EC2 S3 IAM VPC Cloud Administration Networking Security

Networking Support Intern

University of Cape Coast

Sep 2024 - Oct 2024 (1 month)

Provided first-level IT support to students and staff, troubleshooting and resolving 20+ connectivity issues, and assisted in configuring and maintaining network equipment.

IT Support Troubleshooting Routers Switche Access Points Network Configuration

Education

Degrees, certifications, and relevant coursework

University of Cape Coast

B.Sc., Information Technology

2023 -

Pursuing a B.Sc. in Information Technology with coursework in networking, operating systems, UNIX, systems security and administration, databases, and data structures and algorithms.

Cisco

Cisco CyberOps Associate, Cybersecurity

Earned the Cisco CyberOps Associate certification.

AmaliTech

AWS re/Start Program, Cloud Computing

2024 - 2025

Completed 200+ hours of hands-on training in AWS cloud administration, networking, and security, gaining practical experience with EC2, S3, IAM, and VPC networking.