JTJoe Thongdynalay
@joethongdynalay
Detail-oriented IT Support Technician skilled in troubleshooting and system administration.
United StatesWhat I'm looking for
I am a detail-oriented IT Support Technician with hands-on experience providing remote and on-site technical support, system configuration, and incident management. I hold CompTIA A+ and MTA certifications and graduated with an Associate of Science in Computer Security and Networking.
I've supported high-pressure election operations ensuring equipment integrity and 100% uptime, managed customs documentation at FedEx Trade Network, and resolved tickets using Cherwell Service Management. I prioritize accuracy, clear communication, and collaborative problem solving to deliver reliable technical services.
Experience
Work history, roles, and key accomplishments
Field Support Technician
LA County
Oct 2025 - Nov 2025 (1 month)
Provided on-site technical support for election equipment and voting machines during high-pressure elections, maintained 100% equipment uptime, and completed Chain of Custody procedures to ensure system integrity.
Customs Trade Coordinator
FedEx Trade Network
Nov 2021 - Apr 2024 (2 years 5 months)
Processed import documentation for shipments entering the U.S., collaborated with cross-functional teams to resolve customs and logistics issues, and improved documentation accuracy and compliance.
Field Support Technician
LA County
Oct 2020 - Nov 2020 (1 month)
Provided technical support for voting systems during the 2020 presidential elections, ensured equipment reliability, and conducted on-site troubleshooting under strict timelines.
Cashier / Customer Service
Sizzling Thai Kitchen
May 2020 - Oct 2020 (5 months)
Handled cash transactions, balanced cash drawers, and provided customer service, resolving issues to improve customer satisfaction and operational accuracy.
Education
Degrees, certifications, and relevant coursework
LCLong Beach City College
Associate of Science, Computer Security and Networking
Grade: 3.938
Associate of Science in Computer Security and Networking, graduated June 2020 with a 3.938 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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