Open to opportunities

Joe Balacky

@joebalacky

Message

I build AI-powered SaaS products that automate operations and grow revenue.

Zimbabwe

Message

What I'm looking for

I'm looking to build AI-powered SaaS and e-commerce products where I can own discovery, roadmaps, experimentation, and cross-functional delivery to automate manual processes and drive measurable growth.

At EnvolveTech, I've delivered AI-driven e-commerce and chatbot products that streamline operations and improve conversion. I rebuilt the flagship chatbot product, doubling active engagement, and launched monetisation functionality that increased revenue by 30%.

I've moved conversational experiences from rule-based Q&A to LLM-powered automation and built an automated knowledge-base builder that reduced chatbot build time by 90%. I also created a merchant onboarding process that eliminated recurring weekly deployment issues.

Previously at NotLost, I gathered user feedback, wrote prioritised user stories, and worked with the Technical Director to deliver product functionality that helped make the lost-property SaaS business profitable.

I'm experienced in discovery, roadmap ownership, backlog management, experimentation, analytics, and cross-functional Agile delivery. I enjoy turning manual inefficiencies into scalable, evidence-led product functionality.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

EnvolveTech

Nov 2022 - Present (3 years 9 months)

Utilised AI to ideate, develop and build an automated knowledge base builder that reduced Chatbot build time by 90%. Owned and delivered a full rebuild of the company's flagship chatbot product, resulting in a 100% increase in Active Engagement. Established a structured experimentation programme, accelerating product learning cycles. Launched new monetisation functionality that increased revenue b