Jodi Skutt
@jodiskutt
Customer Service Representative at Medasource who supported TRICARE West policyholders with claims questions and coverage explanations.
United StatesWhat I'm looking for
At Medasource, I supported TRICARE West policyholders by reviewing plan information, answering claims questions, and explaining coverage clearly.
At MPF Federal LLC, I scheduled appointments for veterans using multiple software platforms. At J&B Medical, I verified insurance, assessed eligibility, and processed diabetic-supply orders.
My experience also includes phone and live-chat support for online lottery users at NPI Ltd, plus customer service across phone, email, and live chat at Josh’s Frogs. I’m comfortable maintaining accurate records, working across multiple systems, and supporting people with clear answers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Medasource
Feb 2025 - Feb 2026 (1 year)
Provided customer service for TRICARE West insurance serving military personnel. Reviewed insurance plan information, handled claims inquiries, and explained coverage clearly and accurately.
Scheduling Agent
MPF Federal LLC
Aug 2023 - Oct 2024 (1 year 2 months)
Scheduled appointments for veterans using multiple software platforms across a three-monitor workstation. Managed inbound and outbound internet-phone calls while maintaining scheduling accuracy and high productivity.
Customer Service Representative
J&B Medical
Mar 2023 - Aug 2023 (5 months)
Supported customers with questions about diabetic testing supplies by inbound and outbound phone. Established accounts, assessed eligibility, verified insurance, and processed supply orders accurately.
Call Center Representative
NPI Ltd
Oct 2019 - Dec 2022 (3 years 2 months)
Provided customer support for online lottery users in a 24-hour call center. Resolved account and technical issues by phone and live chat while maintaining detailed records.
Customer Service Representative
Josh's Frogs
Mar 2019 - Sep 2019 (6 months)
Managed customer inquiries through phone, email, and live chat. Processed orders, refunds, and account requests; entered data and completed live-animal inventory audits.
CNA / Home Health Aide, Owner & Operator
Hospice
Sep 2015 - Mar 2019 (3 years 6 months)
Provided compassionate in-home care to hospice patients while supporting comfort and dignity. Managed scheduling, intake, care planning, and daily operations while maintaining records, coordinating with families and providers, and following HIPAA and safety requirements.
Education
Degrees, certifications, and relevant coursework
Baker College
Coursework, Accounting and CNA
2015 - 2015
Completed coursework in accounting and CNA at Baker College in 2015.
Corunna High School
High School Diploma, General Studies
Earned a high school diploma from Corunna High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Interested in hiring Jodi?
You can contact Jodi and 90k+ other talented remote workers on Himalayas.
Message JodiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
