Jocelyn Jonnatti
@jocelynjonnatti
I manage high-volume social media communities and deliver accurate, empathetic customer support across major digital platforms.
United StatesWhat I'm looking for
At ICUC, I review and moderate more than 1,000 pieces of user-generated content per shift across Facebook, Instagram, LinkedIn, and X/Twitter while maintaining 98–99% accuracy standards.
I monitor customer concerns and sensitive online activity in the pharma sector, using platform policies, internal SOPs, and structured escalation procedures to address issues involving medical safety, self-harm, inflammatory behavior, and policy violations.
As the creator behind @lyrahuspy, I've built an engaged pets-focused audience and collaborated with 50+ brands through organized deliverables, clear communication, and trend-aware content.
I've also managed client social profiles as a freelance social media manager, responding to comments and messages, maintaining brand voice, scheduling 30–50 posts weekly, and using audience insights to improve community interaction.
Experience
Work history, roles, and key accomplishments
Content Specialist
ICUC
Nov 2024 - Present (1 year 10 months)
Reviews and moderates 1,000+ pieces of user-generated content per shift across major social platforms, maintaining 98-99% accuracy. Handles escalations and creates audit-ready documentation in a remote environment.
Content Creator
@lyrahuspy
Jun 2022 - Present (4 years 3 months)
Built and maintained an engaged online audience through consistent communication and trend-aware content creation. Collaborated with 50+ brands while managing deliverables and deadlines.
Freelance Social Media Manager
Self Employed
Aug 2022 - Nov 2024 (2 years 3 months)
Monitored client social profiles daily, responding to comments and messages in alignment with brand voice. Managed content calendars and scheduled 30-50 posts weekly across multiple platforms.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Science, Information Technology
Activities and societies: Dean's List (multiple semesters)
Bachelor of Science in Information Technology with a minor in Digital Media. Recognized on the Dean's List for multiple semesters.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Jocelyn?
You can contact Jocelyn and 90k+ other talented remote workers on Himalayas.
Message JocelynGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
