Open to opportunities

Jocelyne Abou karam

@jocelyneaboukaram

Results-driven customer experience and community management professional in aesthetic skincare, driving client satisfaction and operations.

Lebanon

Message

What I'm looking for

I’m seeking a senior role in customer experience, operations, or client relations—where I can lead client communication, handle escalations, and drive operational efficiency and satisfaction in fast-paced environments.

I’m a results-driven customer service and community management professional with 2+ years of experience in the aesthetic and skincare industry. I oversee digital client communication and community engagement, manage inquiries, feedback, and escalations, and support marketing and customer service strategy execution while keeping a consistent brand tone.

With a solid background in legal studies, I bring analytical thinking, structured problem-solving, and strong communication to ensure a smooth, high-quality client experience across teams.

Experience

Work history, roles, and key accomplishments

Current

Community Management Specialist

Current

Silkor Aesthetic Center

Oct 2025 - Present (8 months)

Oversee digital client communication and community engagement, managing inquiries, feedback, and escalations while supporting marketing and customer service strategy execution to improve client experience and brand tone consistency.

Community Management Client Relations Digital Communication Brand Consistency Marketing Support Team Coordination Time Management

Branch & Sales Coordinator

Silkor Aesthetic Center

Apr 2025 - Oct 2025 (6 months)

Coordinated branch operations by managing client scheduling and follow-ups and supporting the sales team, acting as a communication bridge between clients and staff to improve operational efficiency and customer satisfaction.

Branch Operations Sales Support Client Scheduling Operational Efficiency Customer Service Team Coordination

Customer Service Representative

Skin Society

Mar 2024 - Apr 2025 (1 year 1 month)

Handled client inquiries and appointments, provided service information and guidance, maintained customer records, and ensured high customer satisfaction through responsive communication and issue resolution.

Customer Service Appointment Scheduling Client Records Service Guidance Communication Skills Customer Experience Management