Open to opportunities

Jobin James

@jobinjames

Message

I lead AI-first IT service delivery, incident resilience, and infrastructure operations.

India

Message

What I'm looking for

I'm looking to lead AI-first IT service delivery and resilience transformation, combining agentic AI, predictive analytics, ITSM, and executive stakeholder partnership to reduce outages and improve enterprise operations.

At Kyndryl, I direct regional infrastructure operations and end-to-end IT service delivery across JAPA, serving as an escalation manager and Major Incident Command for critical outages. I've built AI-powered incident intelligence, predictive analytics, and AI-enhanced knowledge frameworks that automate PIRs and RCA workflows while maintaining 100% SLA compliance across mission-critical accounts.

I reduced regional MTTR and MTTI by 20% through service resilience, dependency mapping, and modern alerting with ServiceNow, Power BI, and PagerDuty. My background spans enterprise support at Dell and systems administration at It by Design, and I enjoy helping global teams and CXOs adopt practical, governed Generative AI and agentic AI strategies.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Manager / Lead — Agentic AI & Strategic Transformation

Current

Kyndryl

Mar 2014 - Present (12 years 6 months)

Directs regional enterprise Infrastructure Operations and end-to-end ITSM across the JAPA region, serving as primary Escalation Manager and Major Incident Command. Leads AI-first strategic transformation, integrating predictive analytics and intelligent orchestration to reduce MTTR and maintain 100% SLA compliance.