Jo Baker

Leading HR strategy and operations across the largest location with 270+ employees and leaders. Serving as a strategic business partner to 12 leaders supporting 275 employees, driving talent management, employee engagement, workforce planning, and leadership development initiatives.

Leading HR strategy and operations across 9 locations with 900+ employees and leaders within 42+ states. Developed and executed talent strategy and employee engagement initiatives that reduced turnover by 5% year over year and strengthened organizational effectiveness across nine locations.

Built and scaled the organization's first formal HR function supporting 1,200 employees nationwide, establishing talent management, performance management, compliance, and organizational development programs. Partnered with 10+ senior leaders to design and implement employee engagement and talent management strategies, increasing retention by 5%.

Promoted to HR leader from Generalist within 8 months, taking the lead for leading HR department supporting 500+ employees for the 14,000+ employee BPO organization. Led all aspects of HR including employee relations, complex cases, investigations, recruitment and hiring, leave-of-absences, onboarding/offboarding, progressive discipline and terminations.

Joined the state government to support a full spectrum of Human Resources administration and operations for a group of 300+ employees and leaders, mitigating risk for state government regulations around employment law and compliance.

Promoted within 6 months for an outstanding performance. Took ownership of all aspects of Human Resources.

Master of Arts in Communication from the University of Northern Colorado.

Bachelor of Arts in Communication from the University of Northern Colorado.