Open to opportunities

Joao Marcelo

@joaomarcelo

Message

Charismatic cabin crew member with a passion for customer service.

Brazil

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, where I can grow and contribute to a positive team culture.

My name is João Marcelo Siqueira de Paulo, and I am a dedicated cabin crew member currently working with flydubai. With a strong background in customer service, I excel in providing exceptional experiences for passengers while ensuring their comfort and safety. My journey in the hospitality industry has equipped me with the skills to thrive in fast-paced environments and deliver top-notch service.

Prior to my role at flydubai, I gained valuable experience as a waiter at Smoky Beach and 25Hours Hotel, where I honed my abilities in guest relations and effective communication. My volunteer work as an organizer and animator at Oratório Festivo has further developed my leadership skills and ability to engage with diverse groups. I am passionate about continuous learning and improvement, and I believe my charisma and team spirit make me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Cabin Crew (Inflight Service)

Current

flydubai Dubai Aviation Corporation

May 2023 - Present (2 years 1 month)

Provided excellent service to passengers, ensuring their comfort and safety throughout flights. Managed in-flight services efficiently to enhance the passenger experience.

Customer Service In Flight Service Communication

Waiter

Smoky Beach of AWJ Investments L.L.C.

Nov 2022 - Feb 2023 (3 months)

Welcomed and seated guests, accurately taking and communicating orders to the kitchen. Memorized the menu to offer recommendations and successfully upsell appetizers, desserts, and drinks.

Order Taking Upselling Communication

Host/Waiter

25Hours Hotel Dubai – IBIS One Central Hotel LLC

Nov 2021 - Oct 2022 (11 months)

Managed guest welcoming, seating, and order taking, ensuring effective communication with the kitchen. Handled daily reports, reservations, and stock management efficiently.

Order Management Reserving Communication Hospitality

Organizer and Animator

Oratório Festivo Padre Rodolfo Komorek

Jan 2015 - Jun 2021 (6 years 5 months)

Organized and animated weekly events and activities, including planning the events agenda. Contributed to the community through dedicated volunteer work.

Event Planning Animation Team Coordination Community Engagement Communication Leadership