Joan Zepeda

Directed logistics and client services for environmental samples valued at $150M annually, managing a $16M budget and leading 206 employees; optimized courier routing to achieve $184K annual savings and ensured regulatory compliance across nine regional hubs.

Oversaw client services and sample receipt operations totaling $28M annually, led supervisors and couriers, implemented CDC/state COVID protocols to maintain continuity, and authored SOPs and contingency plans to improve operational efficiency.

Built and led a team trained in 40-hour OSHA protocols and environmental sampling, represented the company at client events, and trained new staff to support service center operations.

Managed inventory and procurement for $1M in bottleware supplies, implemented a KANBAN system to streamline stock management, and scheduled part-time staff while supporting customer service operations.

Handled client inquiries, order entry, and courier scheduling; prepared and labeled sampling bottle orders by location to support timely sample collection and processing.

Maintained chain-of-custody protocols and ensured timely, secure delivery of environmental samples while proactively communicating delays to clients.

Established a youth drop-in centre in Carrickmacross, Ireland, drafted child protection policy and formed an oversight committee, and empowered local youth to co-manage services for at-risk peers.

Completed a Master of Arts in Business Management & Leadership through Liberty University's online program, focusing on management and leadership principles.

Earned a Bachelor of Arts in Interdisciplinary Studies from Calvin University in Grand Rapids, MI, with a broad liberal arts foundation.