JCJoanny CastilloMejia
@joannycastillomejia
Dedicated project associate with a strong background in client services.
United StatesWhat I'm looking for
My name is Joanny CastilloMejia, and I am a dedicated project associate with a strong background in client services and project management. Currently, I work at Help USA, where I assess clients' needs, develop service plans, and monitor their progress towards achieving their goals. My role involves maintaining accurate case records and documentation, assisting project managers with analysis and development, and ensuring that all projects are audit-ready and delivered on time.
Prior to my current position, I served as a Senior Pharmacy Technician at Walgreens, where I supervised pharmacy staff and ensured the timely delivery of medications to patients. My experience in customer service as a Customer Service Agent at Prime Flight Aviation Services has equipped me with strong communication and problem-solving skills, allowing me to effectively assist clients and resolve issues promptly. I am passionate about making a positive impact in my work and continuously seek opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Case Manager/ Project Associate
Help USA
Mar 2023 - Present (2 years 3 months)
Assessed client needs, developed service plans, and monitored progress while maintaining accurate case records and documentation. Assisted Project Managers in plan analysis, development, and ensured project delivery within timelines, communicating status and results to clients.
Senior Pharmacy Technician
Walgreens
Jun 2020 - Present (5 years)
Supervised Pharmacy Technicians and interns, ensuring timely medication delivery and maintaining inventory and supplies. Managed medication accountability, compounded and repackaged medications, and resolved patient questions and prescription errors.
Customer Service Agent
Prime Flight Aviation Services
Mar 2017 - Present (8 years 3 months)
Greeted and assisted airport passengers with check-in, boarding, and general inquiries, providing accurate flight information and handling baggage processing. Efficiently resolved customer issues, managed boarding processes, and coordinated with ground staff to ensure smooth passenger experiences.
Education
Degrees, certifications, and relevant coursework
Metropolitan College of New York
MS in Project Management, Project Management
Pursued a Master of Science in Project Management. Focused on advanced project management methodologies and practices.
Metropolitan College of New York
BBA Business Administration, Business Administration
Completed a Bachelor of Business Administration. Gained foundational knowledge in business principles and administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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