Joanna Tritou

Coordinate onboarding and day-to-day supervision of the bar team, setting performance expectations and maintaining service standards. Lead training for new hires on product knowledge, service protocol, and teamwork under pressure.

Guided onboarding and integration of new employees, acting as first point of contact for training and questions. Supervised daily operations, motivated the team, and managed cash handling procedures.

Delivered consistent, high-quality service within an international team, adapting quickly to a new cultural and linguistic environment. Built cross-cultural communication and collaboration skills.

Maintained an organized, efficient work environment while delivering professional, guest-focused customer service. Strengthened adaptability and cross-cultural communication through daily interaction with a multinational team.

Directed daily store operations and delegated tasks across the team, building early people-leadership and organizational skills. Handled cash management and stock organization, ensuring operational consistency across shifts.

Completed the Human Resource Management: HR for People Managers certification, valid through September 2026.

Earned the Certificate of Proficiency in English (ECPE-C2).

Completed the Human Capital: Strategic HR and Managing Talent certification.

Completed the Strategic HR Leadership certification.

Earned the HRCI Human Resource Associate certification, valid through September 2026.

Completed the Candidate Experience and Employer Branding certification.

Grade: 8.64/10

Pursued a Bachelor of Education in Elementary Education and Teaching, achieving a grade of 8.64/10. Developed coaching and presentation skills applicable to HR roles.

Earned the Microsoft Office Certification covering Word, Excel, and PowerPoint.

Grade: 19.9/20

Completed secondary education with a grade of 19.9/20.

Earned the English Language Certification (B2).