JKJoanna Kośnik
@joannakonik
Results-oriented UX Researcher with expertise in user research studies.
PolandWhat I'm looking for
As a dedicated UX Researcher, I have honed my skills in conducting comprehensive user research studies and synthesizing findings to drive product decisions. My experience at Tidio has allowed me to lead mixed-method research on customer churn, collaborating closely with C-level executives and cross-functional teams to gather insights that shape our strategies. I have successfully created surveys and analyzed data to enhance customer experiences, contributing to the overall success of the organization.
My educational background in Psychology and Management, combined with my practical experience, equips me with a unique perspective on user needs. I have a proven track record of conducting interviews and generating actionable insights that have influenced product development across various teams. My passion for understanding user behavior drives me to advocate for user needs and ensure that their voices are heard in every stage of the product lifecycle.
Experience
Work history, roles, and key accomplishments
TICustomer Insights Specialist
Tidio
Feb 2023 - Present (2 years 4 months)
Leading mixed method research on churn, including data analysis, surveys, and interviews. Collaborating with C-level executives to create internal success cases and a Customer Advisory Board. Analyzing customer feedback and preparing reports that influence organizational strategy.
TIUX Researcher
Tidio
Feb 2023 - Feb 2023 (0 months)
Conducted user research studies and synthesized findings to influence product decisions. Collaborated with cross-functional teams to improve user experience and led initiatives that identified bugs and improvement ideas.
T-Talent Acquisition Specialist
T-Mobile
May 2020 - Feb 2023 (2 years 9 months)
Supported user recruitment for the UX Research Team while sourcing and hiring IT specialists. Managed end-to-end recruitment processes and collaborated with various teams.
Education
Degrees, certifications, and relevant coursework
KUKozminski University
Master in Management, Management
2021 - 2023
Master in Management in a virtual environment. Focused on leading mixed method research on churn, including data analysis and customer interviews.
KUKozminski University
Bachelor in Psychology, Psychology
2018 - 2021
Bachelor in Psychology in Management. Conducted interviews and created over 100 insights that influenced the decisions of all product teams. Collaborated with analysts, Product Managers, and Designers on various projects.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
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