JB

Open to opportunities

Joanna Berlanga

@joannaberlanga

Reliable bilingual delivery driver and medical support professional with strong customer-service skills.

What I'm looking for

I seek a reliable role where I can use my bilingual customer-service, scheduling, and delivery experience; I value teamwork, steady hours, and opportunities to learn and grow.

I am a dependable, bilingual (Spanish/English) professional with experience in delivery operations, medical office scheduling, and production/packing roles. I have a demonstrated record of timely deliveries, resolving customer issues, medical appointment scheduling, and hands-on production work across seasonal and temporary positions.

I bring strong time-management, teamwork, and customer-service skills, plus familiarity with GPS navigation, Microsoft Excel, Teams, and Google Workspace. I am a fast learner who takes pride in accuracy, reliability, and helping customers and patients efficiently.

Experience

Work history, roles, and key accomplishments

AF

Delivery Driver

Amazon Flex

Oct 2025 - Feb 2026 (4 months)

Delivered packages on optimized routes, resolved delivery discrepancies promptly, and maintained timely customer service for Amazon Flex in McAllen area.

Customer Service Time Management Driving Package handling

BA

Grader

Bayer

Sep 2021 - Oct 2021 (1 month)

Performed seasonal corn sorting and quality grading tasks to meet production requirements and maintain quality standards.

Attention To Detail Production Support Teamwork Manual Handling Time Management

WP

Production Worker

Worldwise with R&D Personnel

Aug 2017 - Nov 2017 (3 months)

Supported production line tasks and general labor activities, contributing to efficient workflow and meeting production targets.

Assembly General Labor Production Time Management Teamwork Manual Handling Quality Control

PC

Medical Appointment Scheduler

Physician Injury Clinic

May 2016 - Apr 2017 (11 months)

Scheduled patient appointments, managed phone-based registration, and coordinated patient flow to support clinic operations.

Appointment Management Patient Registration Medical Scheduling Customer Service Microsoft Teams

PA

Sorter / Packer

Paramount

Nov 2014 - May 2015 (6 months)

Performed sorting and packing duties to prepare products for shipment and maintained accuracy and productivity standards.

Quality Control Time Management Teamwork Manual Handling Production

MC

Home Care Provider

Marisol Primary Home Care

Nov 2003 - Dec 2004 (1 year 1 month)

Provided personal care, meal preparation, and household support to a patient, ensuring safety and daily routine compliance.

Personal Care Patient Support Time Management Basic Medical Assistance

Education

Degrees, certifications, and relevant coursework

SI

South Texas Vocational Technical Institute

Medical Assistant (RMA), Medical Assisting

2016 - 2017

Completed Medical Assistant (RMA) training program at South Texas Vocational Technical Institute from May 2016 to March 2017.

PS

Palmview High School

High School Diploma, General Education

2010 - 2011

High school diploma obtained from Palmview High School, completed in May 2011.

Tech stack

Software and tools used professionally

Gmail

Microsoft Teams

Windows

Google Workspace

Microsoft Excel

Vital

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Joanna Berlanga - Delivery Driver - Amazon Flex | Himalayas