Joan Manuel Santana Cruz
@joanmanuelsantanacru
I optimize hotel room inventory and deliver high-quality guest service.
Dominican RepublicWhat I'm looking for
I'm currently a Rooms Controller at Hard Rock Hotel y Casino Punta Cana, strategically managing room inventory and operational coordination to maximize occupancy, optimize revenue, and support an impeccable guest experience.
Previously, I supported reception administration, reported operational incidents, and handled cross-department requests at Hard Rock. I also spent 12 years at Servair S.A. at Punta Cana International Airport providing passenger services to the company’s quality standards, and I’m currently studying Accounting.
Experience
Work history, roles, and key accomplishments
Agente de servicios al pasajero
Servair S.A
Jan 2008 - Dec 2020 (12 years 11 months)
Provided passenger services at Punta Cana International Airport, ensuring high-quality standards and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Escuela básica Hermanos Trejo
Primary School, Primary Education
Completed primary education at Escuela básica Hermanos Trejo.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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