Open to opportunities

Joanah James

@joanahjames

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Short-term rental virtual assistant focused on listing optimization, guest experience, and operations.

Zimbabwe

Message

What I'm looking for

I seek a role managing STR listings and guest communications where I can optimize listings, improve occupancy, and deliver excellent guest experiences in a collaborative team.

I am a detail-oriented short-term rental virtual assistant with hands-on experience in Airbnb and booking.com listing optimization, guest messaging, calendar coordination, and daily operations. I combine a strong customer-service background from banking with specialized STR training to increase bookings, visibility, and guest satisfaction.

I implemented SEO-driven titles and descriptions, amenity and house-rule optimizations that reduced cancellations, and maintained high response rates through clear guest communication and follow-up. I work collaboratively, prioritize organization, and am committed to improving occupancy and guest experience for property owners.

Experience

Work history, roles, and key accomplishments

Short Term Rental VA

Short Term Rental Academy

Mar 2025 - Feb 2026 (11 months)

Optimized short-term rental listings with SEO-driven titles, descriptions, and amenities to improve search visibility and bookings; implemented amenity and house-rule optimizations that reduced cancellations.

Airbnb Booking.Com Calendar Management Market Research

Customer Service Representative

Fidelity Bank PLC

Jan 2023 - Jan 2025 (2 years)

Resolved customer inquiries via calls and visits to improve satisfaction and retention, conducted follow-ups for unhappy customers, and collaborated with team members to reduce wait times and improve service quality.