Joaco Elliot

Lead a team of 5, act as the direct link between media specialists and account directors, run weekly 1:1s and growth plans, design onboarding and training, oversee podcast production, and coordinate scheduling and media outreach for key account events.

Managed the full production cycle of two podcasts, built client websites on GoHighLevel, mentored junior team members, created SOPs, and participated in hiring.

Managed and edited the agency's podcast production, improved client communication and tracking of product shipments to media outlets, and provided daily operational support to advertising staff.

Sold and negotiated key client freight loads with carriers, tracked shipments in real time, trained new hires, and set freight pricing based on market analysis.

Managed the full client lifecycle from lead generation to post-trip follow-up, negotiated partnerships with international agencies, and closed agreements with hotels while running Travel Concierge services.

Interpreted medical appointments, insurance claims, and social services interventions under HIPAA, and wrote reports from interpreted sessions.

Handled client retention, technical visit scheduling, and mobile number portability sales.

High School Diploma in Economics and Business Administration from Colegio Santa Teresa, completed in 2017.

First Certificate in English (FCE) from the University of Cambridge, awarded in 2016.