Open to opportunities

Júlia Maciel

@jliamaciel

Message

Detail-oriented professional focused on customer success.

Brazil

Message

What I'm looking for

I am looking for opportunities that allow me to grow and contribute to a team's success while focusing on customer satisfaction and process improvement.

I'm Júlia Ferreira Maciel, a detail-oriented and analytical professional with a strong focus on customer success. My experience as a Young Apprentice in sales auditing has equipped me with the skills to monitor and analyze customer interactions effectively. I am committed to ensuring compliance with processes and preventing regulatory incidents.

During my time at SX Negócios, I was responsible for identifying discrepancies in the sales process and ensuring that all interactions adhered to the financial institution's guidelines. My dedication to quality service has allowed me to contribute strategically to the success of my team and the organization as a whole.

Experience

Work history, roles, and key accomplishments

Junior Apprentice - Sales Audit

SX Negócios

May 2023 - Dec 2024 (1 year 7 months)

Monitored and analyzed customer service interactions for individual and business clients, ensuring compliance with financial institution guidelines. Identified and recorded discrepancies in the Pipefy system to prevent regulatory issues and maintain service quality.

Data Analysis Compliance Quality Assurance Pipefy Customer Service Regulatory Compliance