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JT@jithinthomas
Master's student in AI with expertise in Machine Learning and Data Analytics.
FranceI am a Master's student in Artificial Intelligence Systems with a strong foundation in Machine Learning, Deep Learning, Natural Language Processing, and Data Analytics. My academic journey has equipped me with the skills to tackle complex challenges and develop innovative solutions. I am proficient in programming languages such as Python and SQL, and I have hands-on experience with cloud computing platforms like AWS.
Throughout my career, I have demonstrated leadership and analytical skills, particularly during my tenure as a Team Leader at Amazon Process, where I led a 25-member team to improve key AI-driven KPIs significantly. My projects, such as the Text-to-Music AI and AI-Powered Data Pipeline, showcase my ability to apply theoretical knowledge to practical applications, achieving impressive results in real-time data processing and analysis.
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Work history, roles, and key accomplishments
Sutherland Global Services
Nov 2023 - Feb 2024 (3 months)
Led a 25-member team, improving AI-driven KPIs (RAP Score: 86%
94%) through advanced data analytics and process optimization. Managed KPIs, attendance, CRM systems, customer lifecycle management, and engagement to ensure team accountability.
Sutherland Global Services
Oct 2022 - Nov 2023 (1 year 1 month)
Provided software and hardware troubleshooting support via email and chat for Amazon (Canada, UK, India, CSBA), maintaining a 92% RAP score with 88% accuracy. Achieved 97% customer satisfaction by resolving inquiries in a collaborative team environment.
Acutro Technologies
Nov 2020 - Oct 2022 (1 year 11 months)
Developed and optimized mobile applications for the mobile industry using Flutter, Dart, and Firebase. Integrated APIs and backend services, enhancing data handling efficiency by 30%.
Degrees, certifications, and relevant coursework
Master’s Degree, Artificial Intelligence Systems
Currently pursuing a Master's Degree in Artificial Intelligence Systems, focusing on advanced topics such as Machine Learning, Deep Learning, and Natural Language Processing. Gaining expertise in data analytics, Python, SQL, and cloud computing platforms like AWS.
Bachelor’s Degree, Information Technology
Completed a Bachelor's Degree in Information Technology, building a strong foundation in core IT principles and practices. Developed fundamental skills in programming and data management relevant to the IT industry.
FranceYou can contact Jithin and 90k+ other talented remote workers on Himalayas.
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