Open to opportunities

Jithin Thomas

@jithinthomas

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Master's student in AI with expertise in Machine Learning and Data Analytics.

France

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What I'm looking for

I am looking for a role that allows me to leverage my AI expertise while fostering innovation and collaboration in a dynamic environment.

I am a Master's student in Artificial Intelligence Systems with a strong foundation in Machine Learning, Deep Learning, Natural Language Processing, and Data Analytics. My academic journey has equipped me with the skills to tackle complex challenges and develop innovative solutions. I am proficient in programming languages such as Python and SQL, and I have hands-on experience with cloud computing platforms like AWS.

Throughout my career, I have demonstrated leadership and analytical skills, particularly during my tenure as a Team Leader at Amazon Process, where I led a 25-member team to improve key AI-driven KPIs significantly. My projects, such as the Text-to-Music AI and AI-Powered Data Pipeline, showcase my ability to apply theoretical knowledge to practical applications, achieving impressive results in real-time data processing and analysis.

Experience

Work history, roles, and key accomplishments

SME Team Leader – Amazon Process

Sutherland Global Services

Nov 2023 - Feb 2024 (3 months)

Led a 25-member team, improving AI-driven KPIs (RAP Score: 86%
94%) through advanced data analytics and process optimization. Managed KPIs, attendance, CRM systems, customer lifecycle management, and engagement to ensure team accountability.

Data Analytics Process Optimization KPIs CRM Systems Team Leadership Customer Lifecycle Management

Customer Support Engineer – Amazon Process

Sutherland Global Services

Oct 2022 - Nov 2023 (1 year 1 month)

Provided software and hardware troubleshooting support via email and chat for Amazon (Canada, UK, India, CSBA), maintaining a 92% RAP score with 88% accuracy. Achieved 97% customer satisfaction by resolving inquiries in a collaborative team environment.

Troubleshooting Customer Support Email Support Chat Support Customer Satisfaction Technical Support

Software Engineer

Acutro Technologies

Nov 2020 - Oct 2022 (1 year 11 months)

Developed and optimized mobile applications for the mobile industry using Flutter, Dart, and Firebase. Integrated APIs and backend services, enhancing data handling efficiency by 30%.

Mobile Application Development Flutter Dart Firebase API Integration Backend Services Debugging

Education

Degrees, certifications, and relevant coursework

EPITA

Master’s Degree, Artificial Intelligence Systems

Currently pursuing a Master's Degree in Artificial Intelligence Systems, focusing on advanced topics such as Machine Learning, Deep Learning, and Natural Language Processing. Gaining expertise in data analytics, Python, SQL, and cloud computing platforms like AWS.

Amal Jyothi College of Engineering

Bachelor’s Degree, Information Technology

Completed a Bachelor's Degree in Information Technology, building a strong foundation in core IT principles and practices. Developed fundamental skills in programming and data management relevant to the IT industry.