Open to opportunities

Jilly Walden

@jillywalden

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Experienced data protection professional specializing in GDPR, SARs, and customer support.

Portugal

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What I'm looking for

I seek a role where I can apply GDPR expertise and SAR experience to improve compliance and customer experience, deliver training, and manage information governance in a collaborative organisation.

I am a dedicated data protection professional with extensive experience in GDPR, SAR handling, FOI requests, and information governance across public, private and nonprofit sectors. I combine technical knowledge of data protection legislation with strong customer-service skills to explain complex requirements clearly and empathetically.

Across roles at Turning Point HR Solutions, Data Protection People, Nottingham County Council, and Metropolitan Housing Association, I have managed subject access requests, developed SAR policies, investigated complaints, and delivered training to colleagues and stakeholders. I maintain meticulous CRM and case management records (including Salesforce) to ensure timely, auditable responses and continuous service improvement.

I am motivated by improving customer experience while ensuring compliance and data security, and I bring a proven track record of delivering clear guidance, building stakeholder relationships, and streamlining processes to protect personal data.

Experience

Work history, roles, and key accomplishments

Data Protection Specialist

Turning Point HR Solutions

Oct 2021 - Aug 2024 (2 years 10 months)

Provided customer-facing data protection support, resolving GDPR-related inquiries via phone, email, and live chat while maintaining CRM records and delivering training to improve compliance and service quality.

GDPR)Customer Support Salesforce CRM Training Case Management Data Quality

SAR Reviewer

Data Protection People

Aug 2022 - Nov 2023 (1 year 3 months)

Reviewed and processed Subject Access Requests for clients across sectors, providing clear guidance on retrieval and redaction while maintaining meticulous records and updating SAR policies to improve efficiency.

Redactions Records Management Privacy Guidance Compliance Documentation

Information Officer

Nottingham County Council

Jan 2018 - Mar 2020 (2 years 2 months)

Managed FOI and SAR requests, advised individuals on GDPR rights, and trained colleagues on data privacy and customer service best practices while maintaining CRM and case records for compliance.

FOI GDPR)Customer Service Training Case Management CRM Information Governance

Data Protection Officer

Metropolitan Housing Association

Nov 2015 - Jan 2018 (2 years 2 months)

Provided data privacy guidance and managed information governance processes, investigated and resolved data privacy complaints, and maintained detailed logs to improve service trust and compliance.

Data Protection Information Governance Stakeholder Engagement Records Management GDPR)Policy Development Reporting

Project Manager

Ashfield Meeting & Events

Jan 2013 - May 2015 (2 years 4 months)

Managed event projects and client relationships, provided first-line customer service and troubleshooting, and maintained financial records and budgets to ensure transparent, high-quality client experiences.