Open to opportunities

Jihan Nurfaiza

@jihannurfaiza

Message

I streamline operations through accurate documentation, tracking, and practical process improvements.

Indonesia

Message

What I'm looking for

I'm looking for a remote operations role where I can improve workflows, maintain accurate documentation and records, coordinate follow-up across teams, and take ownership of essential administrative processes.

I've supported operations for a digital art business, improving PayPal payment tracking, financial records, translation review, location-data documentation, and marketing infrastructure.

As the first dedicated Secretary General at Herbal Sehat Indonesia, I reduced weekly administrative workload by 30–40% across six departments. I documented 25+ cross-team meetings, standardised quarterly sales recaps in Excel, and built an organised Google Drive filing system.

Earlier, I managed event documentation, inventory records, official correspondence, and fundraising support as a Field Secretary at STIE Malangkucecwara. During my internship at Felice Print Solution, I reconciled stock with zero discrepancies, maintained expense records in Zahir Accounting Software, and organised client design files.

I'm currently taking on freelance clients and looking for remote operations work where I can bring structure, reliable follow-through, and high ownership to busy teams.

Experience

Work history, roles, and key accomplishments

Business Operations Support

Digital Art Business

Nov 2024 - Mar 2026 (1 year 4 months)

Streamlined payment infrastructure and financial tracking via PayPal, maintaining accurate records across a full year of operations. Reduced translation errors by 30% by building a review process for Indonesian-language product and marketing copy before publishing.