Looking for a job

Jesus Adrian Garcia Caro

@jesusadriangarciacar

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Data Analyst at Accenture who cut a manual process by up to 90% and analyzes commercial performance.

Mexico

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What I'm looking for

I’m looking to apply my analytical capability to buying analysis and category performance in retail, including sales, margin, sell-through, availability, inventory, and assortment.

At Accenture, I analyze operational and consumer data, investigate trends and deviations, and build Power BI and Excel dashboards for reporting. I also designed a JavaScript automation solution that reduced a manual process by up to 90% while maintaining quality checks.

At British American Tobacco (BAT), I identified a pattern linked to potential promotional campaign fraud; the finding helped prevent approximately USD 100,000 in potential losses. I’m looking to apply my analytical experience to buying analysis and retail category performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Analyst

Current

Accenture

Nov 2025 - Present (10 months)

Analyze operational and consumer data to identify trends and deviations, build dashboards in Power BI and Excel, and produce performance reports. Designed a JavaScript automation solution that reduced a manual process by up to 90%.

Data Analysis Power BI Excel JavaScript Automation Reporting KPI Tracking Database Cleaning

EC Consumer Care Agent

British American Tobacco

Jun 2022 - Oct 2025 (3 years 4 months)

Identified a pattern of accounts linked to similar comments and detected potential fraudulent activity, helping prevent approximately USD 100,000 in potential losses. Worked with databases, KPIs, and reports to track campaign performance.

Data Analysis KPI Tracking Fraud Detection Database Cross Referencing Reporting SME Support

Bilingual Customer Service Representative

Teleperformance

Jun 2017 - Feb 2019 (1 year 8 months)

Supported US customers on billing processes in a high-volume environment with constant communication in English.

Customer Service Bilingual Communication Billing Support

Education

Degrees, certifications, and relevant coursework

Utel Universidad

Bachelor's Degree, International Business

Pursuing a Bachelor's Degree in International Business with expected graduation in October 2026. Social service and professional internship completed.